Slot Supervisor  What They Do

Just the Facts

Supervises and coordinates activities of slot department workers to provide service to patrons. Handles and settles complaints of players. Verifies and pays off jackpots. Resets slot machines after payoffs. Makes repairs or adjustments to slot machines or recommends removal of slot machines for repair. Reports hazards and enforces safety rules.

This career is part of the Hospitality and Tourism cluster Recreation, Amusements and Attractions pathway.

A person in this career:

  • Monitors payment of hand-delivered jackpots to ensure promptness.
  • Monitors functioning of slot machine coin dispensers and fills coin hoppers when necessary.
  • Responds to and resolves patrons' complaints.
  • Patrols assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Resets slot machines after payoffs.
  • Performs minor repairs or makes adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Records the specifics of malfunctioning machines and documents malfunctions needing repair.
  • Exchanges currency for customers, converting currency into requested combinations of bills and coins.
  • Answers patrons' questions about gaming machine functions and payouts.
  • Attaches "out of order" signs to malfunctioning machines, and notifies technicians when machines need to be repaired or removed.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation involves bending or twisting your body more than one-third of the time
  • Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
  • Requires getting into awkward positions
  • Lighting is either extremely bright or inadequate
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person
  • Using abdominal and lower back muscles repeatedly or over time without tiring

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Casino Manager --
  • Casino Shift Manager (CSM) --
  • Key Person --
  • Slot Attendant --
  • Slot Floor Attendant --
  • Slot Floor Supervisor --
  • Slot Floorperson --
  • Slot Key Person --
  • Slot Technician --