Travel Agent  What They Do

Just the Facts


Plans and sells transportation and accommodations for travel agency customers. Determines destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients’ travel problems.

This career is part of the Hospitality and Tourism cluster Travel and Tourism pathway.


A person in this career:

  • Collects payment for transportation and accommodations from customer.
  • Converses with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Computes cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
  • Books transportation and hotel reservations, using computer terminal or telephone.
  • Plans, describes, arranges, and sells itinerary tour packages and promotional travel incentives offered by various travel carriers.
  • Provides customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
  • Prints or requests transportation carrier tickets, using computer printer system or system link to travel carrier.

Insider Info

Dig into the details and check out what people in this job have to say about their work.



Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Tour Agent --