Order Clerk  What They Do

Just the Facts


Receives and processes incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

This career is part of the Business, Management and Administration cluster Administrative Services pathway.


A person in this career:

  • Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information on order forms.
  • Prepares invoices, shipping documents, and contracts.
  • Informs customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receives and responds to customer complaints.
  • Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
  • Directs specified departments or units to prepare and ship orders to designated locations.
  • Checks inventory records to determine availability of requested merchandise.
  • Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
  • Attempts to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • Files copies of orders received, or posts orders on records.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
  • Conditions are very hot (above 90 F) or very cold (under 32 F)
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Advertising Clerk -- Receives orders for classified advertising in a newspaper or magazine from customers and prepares and marks classified advertisements according to copy sheet specifications to guide the composing room in assembling type.
  • Customer Service Representative -- Opens accounts, explains and processes services, and corrects records.
  • Routing Clerk -- Sorts bundles, boxes, or lots of articles for delivery.
  • Shipping and Receiving Clerk -- Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
  • Order Tracer --