Postmaster  What They Do

Just the Facts


Directs and coordinates operational, administrative, management, and supportive services of a U.S. post office; or coordinates activities of workers engaged in postal and related work in assigned post office.

This career is part of the Government and Public Administration cluster Public Management and Administration pathway.


A person in this career:

  • Organizes and supervises activities such as the processing of incoming and outgoing mail.
  • Directs and coordinates operational, management, and supportive services of one or a number of postal facilities.
  • Resolves customer complaints.
  • Hires and trains employees, and evaluates their performance.
  • Prepares employee work schedules.
  • Prepares and submits detailed and summary reports of post office activities to designated supervisors.
  • Negotiates labor disputes.
  • Collects rents for post office boxes.
  • Issues and cashes money orders.
  • Informs the public of available services, and of postal laws and regulations.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves standing more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Customer Service Manager -- Plans, co-ordinates and controls the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
  • Distribution Operations Manager -- Oversee day-to-day operations of a complex distribution center environment.
  • Station Manager -- Directs and coordinates activities of railroad station employees and authorizes departure of trains.