Porter/Bellhop  What They Do

Just the Facts


Handles baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

This career is part of the Hospitality and Tourism cluster Lodging pathway.


A person in this career:

  • Transfers luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Greets incoming guests and escorts them to their rooms.
  • Receives and marks baggage by completing and attaching claim checks.
  • Supplies guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Assists physically challenged travelers and other guests with special needs.
  • Transports guests about premises and local areas, or arranges for transportation.
  • Maintains clean lobbies or entrance areas for travelers or guests.
  • Delivers messages and room service orders, and runs errands for guests.
  • Acts as part of the security team at transportation terminals, hotels, or similar establishments.
  • Explains the operation of room features, such as locks, ventilation systems, and televisions.

Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 20 lbs., sometimes up to 50 lbs. You might do a lot of lifting, carrying, pushing or pulling.
  • Work in this occupation involves bending or twisting your body more than one-third of the time
  • Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
  • Conditions are very hot (above 90 F) or very cold (under 32 F)
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation requires being outside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Bending, stretching, twisting, or reaching
  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person
  • Exerting oneself physically over long periods of time without getting out of breath
  • Lifting, pushing, pulling, or carrying objects
  • Using abdominal and lower back muscles repeatedly or over time without tiring

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Bell Captain -- Supervises bellhops engaged in duties such as paging, carrying and storing luggage, running errands, and giving information.
  • Concierge -- Assists patrons at hotel, apartment, or office building with personal services, such as taking messages, arranging or giving advice on transportation, business services or entertainment, or monitoring guest requests for housekeeping and maintenance.
  • Valet -- Drives, parks and retrieves guest and visitor vehicles as they arrive and depart from the hotel.
  • Baggage Smasher --