Eligibility Interviewer  What They Do

Just the Facts


Determines eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

This career is part of the Government and Public Administration cluster Public Management and Administration pathway.


A person in this career:

  • Answers applicants' questions about benefits and claim procedures.
  • Interviews benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interprets and explains information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiates procedures to grant, modify, deny, or terminate assistance, or refers applicants to other agencies for assistance.
  • Compiles, records, and evaluates personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Interviews and investigates applicants for public assistance to gather information pertinent to their applications.
  • Checks with employers or other references to verify answers and obtain further information.
  • Schedules benefits claimants for adjudication interviews to address questions of eligibility.
  • Keeps records of assigned cases, and prepares required reports.
  • Prepares applications and forms for applicants for such purposes as school enrollment, employment, and medical services.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Grants Administrator -- Develops and coordinates grant-funded programs for agencies, institutions, local government, or units of local government, such as school systems or metropolitan police departments.
  • Veterans Employment Representative -- Helps veterans overcome barriers to obtaining a job and to help market themselves to employers.
  • Vocational Rehabilitation Counselor -- Counsels individual in need of vocational rehabilitation.
  • Employment Adjudicator --
  • Employment Specialist --
  • Public Assistance Caseworker --
  • Public Housing Interviewer --
  • Social Security Benefits Interviewer --